Privacy Policy

Privacy Policy

Effective Date: May 2025

Zylobot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent services ("Services") for Shopify stores, including customer service and product recommendation solutions. By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of data:

a. Information Provided by Shopify Store Owners/Clients

⦿ Business name, contact details, and payment information.

⦿ Shopify store credentials (e.g., API keys) necessary for agent integration.

⦿ Product catalogues, customer service scripts, and store policies.

b. Information Processed via Agent Interactions

⦿ Customer queries, preferences, and conversation histories.

⦿ Device information (e.g., IP address, browser type).

⦿ Order details and browsing behaviour (with client/store owner consent).

c. Automated Data Collection

⦿ Usage data (e.g., agent performance metrics, error logs).

⦿ Cookies or similar tracking technologies (see Section 6).

2. How We Use Your Information

We use collected data to:

⦿ Deliver, maintain, and improve our AI Agent Services.

⦿ Train and refine AI models for better customer interactions.

⦿ Personalise product recommendations and responses.

⦿ Communicate with clients (e.g., service updates, billing).Comply with legal obligations and prevent fraud.

3. Data Sharing and Third Parties

a. Service Providers We share data with:

⦿ OpenAI: Agent interactions are processed through OpenAI’s API. Data shared with OpenAI is subject to their Privacy Policy.

⦿ Shopify: To integrate agents with your store. Payment processors, hosting providers, and analytics tools.

b. Legal Requirements

⦿ We may disclose data if required by law or to protect our rights.

c. Business Transfers

⦿ Data may be transferred during mergers, acquisitions, or asset sales.

4. Data Security

We implement industry-standard measures, including:

⦿ Encryption of data in transit (SSL/TLS).

⦿ Restricted access to sensitive information.

⦿ Regular security audits.

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may:

⦿ Access, correct, or delete personal data.

⦿ Opt out of marketing communications.

⦿ Withdraw consent (where applicable).

⦿ Request data portability.

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking

We use cookies to:

⦿ Analyse agent performance.

⦿ Remember user preferences.

⦿ Improve user experience.

You can manage cookies via browser settings.

7. Third-Party Services

Our Services integrate with:

⦿ Shopify (data governed by their Privacy Policy.

⦿ OpenAI (as outlined in Section 3a).

We are not responsible for third-party practices.

8. Children’s Privacy

Our Services are not directed at individuals under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with a revised effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, contact:

Zylobot

[email protected]

https://www.zylobot.com

Zylobot.com is your all-in-one AI customer support agency, specialising in automated customer support. We handle everything, so you don't have to.

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